Gameplay or technical issue
- Device and browser
- Whether input was touch, keyboard, or controller
- Planet or star-system mode
- Room code, if the issue involved a shared survey
- What you expected and what happened instead
Open a channel
Contact Project Helios
Gameplay question, account problem, privacy request, billing issue, security report, or an idea from the field—send it to the same support route and include enough context for us to investigate.
Support address
One inbox, clear subjects
Use a short subject such as “Gameplay,” “Account,” “Privacy,” “Billing,” or “Security.” That makes it easier to route the message without asking you to repeat it.
Email Project Helios
support@projecthelios.ioThis address handles general support and the privacy requests described in the Privacy Policy.
Protect your account
Never email a password, authentication token, complete private invite link, room access key, full payment-card number, or card security code. Project Helios support will not ask for those secrets.
Useful context
What to include
A concise report is usually enough. Include only the details relevant to the issue, and remove private access keys from copied links or screenshots.
Account or verification issue
- Write from the email address on the account when possible
- Include the public username
- Describe whether the issue is signup, login, verification, reset, or cloud progress
- Do not include the password
Billing issue
- Product name and approximate purchase time
- Account email and username
- Stripe receipt or Checkout reference, if one was provided
- Never send complete card details
Data requests
Access, correction, deletion, and privacy questions
To ask about personal information, request a copy, correct account information, object to or restrict certain processing where applicable, or request account deletion, email support@projecthelios.io with the subject “Privacy request.”
Write from the account email when possible and identify the username or profile involved. We may need to verify that you control the account before completing a request. Do not send a password or authentication token as proof.
Some information may need to be retained when required for security, fraud prevention, payment records, legal obligations, or the establishment and defense of legal claims. The Privacy Policy explains the current data categories, purposes, retention approach, service providers, and advertising choices.
Security
Report a vulnerability responsibly
For a suspected security issue, use the subject “Security report.” Describe the affected page or feature, the impact you observed, and safe reproduction steps. Avoid accessing another person’s account or data, disrupting active rooms, running denial-of-service tests, or publishing sensitive details before there has been a reasonable opportunity to investigate.
General feedback
Tell us what happened in the field
Balance notes, confusing controls, accessibility barriers, performance problems, campaign feedback, and ideas for future surveys are all welcome. Specific examples are more useful than a score alone: which world you entered, what the crew tried, and where the experience stopped making sense.